Terms, Privacy & Refunds

1. Terms of service

What the Service is

Aequivor.ai is a software subscription that analyses business data you choose to connect or upload, such as your Zoho Books records, and gives AI-assisted answers, scores, analytics, alerts and suggested actions. It is a decision-support tool.

Not professional advice

Answers, scores, findings, forecasts and Advisory Board perspectives are generated automatically from your data and AI models. They are general information to help you think and prioritise. They are not legal, tax, accounting, audit, investment or other professional advice, and they do not create an advisor–client relationship. Findings such as flagged bills or overdue amounts are candidates for your review, not conclusions or guaranteed recoveries. Verify important matters with a qualified professional before acting. AI output can be incomplete or wrong.

Your account

• Give accurate sign-up information and keep your password secure. You are responsible for activity under your account.
• Only connect or upload data you are entitled to share. You keep ownership of your data and give us permission to process it only to provide the Service to you.
• Do not misuse the Service: no unlawful use, no attempts to break security or access other workspaces, no scraping, reselling or reverse engineering, and no automated use that degrades the Service for others.

Connected accounts

When you connect Zoho Books, we request read-only access to settings, invoices, customer payments, credit notes, bills and vendor payments. The Service does not create, change or delete records in your books. You can disconnect at any time from the app or from your Zoho account.

Availability and changes

We work to keep the Service available but do not guarantee uninterrupted operation. We may improve, change or retire features. If we make a change that materially reduces a paid plan, we will tell you in advance by email or in the app.

Intellectual property

The Service, its software, design, methods and content belong to Aequivor or its licensors. Reports and answers generated for your workspace may be used freely within your business.

Limitation of liability

To the extent permitted by law, Aequivor is not liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue or data arising from use of the Service or reliance on its output. Our total liability for any claim is limited to the subscription fees you paid to us for the Service in the three months before the claim arose. We are not responsible for errors caused by incomplete or inaccurate data you provide, or for delays or failures caused by third-party systems, including accounting software, payment processors and AI model providers.

Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or close an account that breaches these terms, fails to pay, or puts the Service or other users at risk.

Governing law and disputes

These terms are governed by the laws of India. The parties will first try to resolve any dispute through good-faith discussion. If that fails, the dispute will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in New Delhi and conducted in English. The arbitrator’s award is final and binding. Subject to this, the courts at New Delhi have jurisdiction.

Changes to these terms

We may update these terms. The latest version is always on this page with its date. For material changes we will give notice by email or in the app; continued use after the change means you accept it.

2. Plans & payment

New customer workspaces receive one 15-day Business trial from sign-up, including 50 AI usage units for the whole trial. Long questions use 2–3 units; Advisory Board questions use double the normal units. No payment card is required and the trial never starts an automatic charge. After expiry, access moves to Free while records are retained. Signing in again does not restart the trial. Existing subscriptions and individually granted pilot access are unchanged.

• Prices are in Indian rupees. Aequivor Pvt Ltd is not currently registered for GST, so no GST is charged: the price shown is the amount you pay. If this changes, we will give notice before it affects your charges.
• Paid plans are recurring subscriptions. By subscribing you authorise automatic charges each month or year, as you chose, until you cancel. Payments are processed by Razorpay; we do not store your card or bank details.
• Unused questions do not carry over to the next period. A question to the full Advisory Board counts as two.
• If a renewal payment fails, paid features may continue for a short grace period while payment is retried, after which the account moves to the Free plan. Your data is kept.
• Changes between paid plans or billing intervals take effect from the start of your next billing period.
• We may change prices for future billing periods with at least 30 days’ notice. The price you agreed applies until the end of your current period.

3. Cancellation policy

• You can cancel a paid subscription at any time from Settings → Plans & billing in the app, or by emailing contact@aequivor.com from your account email.
• Cancellation stops future renewals. Your paid access continues until the end of the period you have already paid for, after which the account moves to the Free plan.
• Cancelling a subscription does not delete your account or data. To delete your account, see the privacy policy below.
• We may cancel a subscription for non-payment, breach of these terms or legal or regulatory reasons. If we cancel for reasons other than your breach, we will refund the unused part of the current paid period.

4. Refund policy

Aequivor.ai is a digital service that is available as soon as payment succeeds. As on the main Aequivor website, fees are generally not refundable once the service has been delivered, that is, once a paid billing period has started. Refunds are given in these cases:

• Duplicate or incorrect charge: you were charged twice for the same period, or charged an amount different from the plan you chose.
• Charged after cancelling: a renewal was taken even though you had cancelled before the renewal date.
• Service not provided: we were unable to provide the paid features for a substantial part of the period because of a fault on our side.

How to ask: email contact@aequivor.com within 30 days of the charge, from your account email, with the payment date and amount or the Razorpay payment ID.

Timeline: we reply within 3 working days. Approved refunds are issued within 7 working days of approval to the original payment method; your bank or card issuer may take a further 5–7 working days to show the credit. Refunds are made in Indian rupees to the payment method you used.

5. Service delivery

Aequivor.ai is delivered online only. Nothing is shipped. Paid features become available in your account as soon as the payment is confirmed, usually within a minute, and Razorpay emails you a payment receipt. If your plan has not updated within 30 minutes, open Settings → Plans & billing, which re-checks the payment automatically, or contact us.

6. Privacy policy

This policy explains how Aequivor Pvt Ltd handles personal data in Aequivor.ai, in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000. We act as the data fiduciary for your account data, and process business data in your workspace on your instructions.

What we collect

• Account: name, email address, sign-in details, workspace name, role and team invitations.
• Business data you connect or upload: Zoho Books records (invoices, payments, bills, expenses, credit notes, bank and cash account balances, profit and loss, balance sheet and cash flow reports, organisation settings), uploaded files, and the questions you ask with the answers given.
• Payment reminders: the business name, UPI ID and bank details you enter for reminders, and a record of each reminder you prepare (customer, invoices and amounts). Aequivor does not send reminders to your customers; you send them yourself.
• Billing: plan, subscription and payment status and invoice details from Razorpay. Card and bank details are handled by Razorpay, not stored by us.
• Usage and security: sign-in and activity records, IP address, browser and device details, and the cookies needed to keep you signed in.

Why we use it

• To provide the Service: answers, scores, analytics, alerts, emails such as the Monday Flight Plan, and support, including the Aequivor Help assistant. Help chats are not stored; a chat is kept only if you send it to our support team.
• To bill you, prevent fraud and misuse, keep the Service secure, and meet legal, tax and accounting obligations.
• To improve the Service using aggregated or de-identified usage information.

We do not sell personal data, and we do not use your business data for advertising.

Who processes it

• Google Cloud and Firebase (hosting, database, sign-in), in Google Cloud’s Mumbai, India region for the application and database.
• AI model providers that generate answers, currently Google Vertex AI. Where we use another provider, such as OpenAI or Anthropic, the relevant question and context are sent to it only to produce your answer. Some providers may process data outside India.
• Razorpay (payments), Zoho (the books you connect, and our account email delivery), and Intuit QuickBooks or Xero if you connect them. These connections are read-only.
• Government or regulatory authorities, where the law requires.

Security

Data is encrypted in transit and at rest. Each workspace is isolated, and access within it follows the roles you assign. Accounting connections are read-only. No system is completely secure; if a personal data breach affects you, we will notify you and the authorities as the law requires.

How long we keep it

We keep your data while your account is active. If you ask us to delete your account, we delete or anonymise your personal and workspace data within 30 days, except billing and tax records that the law requires us to keep, usually for 8 years, and backups, which expire on their normal cycle.

Your rights

You may ask to access a summary of your personal data, correct or update it, delete it, withdraw consent, or nominate another person to exercise your rights. You can disconnect Zoho Books at any time from the app. To make a request, email contact@aequivor.com from your account email.

Cookies

We use essential cookies and browser storage to keep you signed in and secure. We do not use advertising cookies in the app.

Children

The Service is for businesses and adults. It is not intended for anyone under 18.

7. Grievance officer

For complaints about the Service, billing or how your data is handled, contact our Grievance Officer. We acknowledge complaints within 2 working days and aim to resolve them within 30 days.

If you are not satisfied with our response, you may approach the Data Protection Board of India.

8. Contact us

For sales, support, billing, refunds and privacy requests:

Signed-in users can also use Help (bottom-right of every screen) or raise a request from Support & review requests in the app.

Aequivor Help and your safety

Aequivor Help is an AI assistant. It answers from our help guide and your plan status, suggests fixes inside Aequivor that happen only when you press Confirm, and never controls your computer. A chat is shared with our support team only when you press “Talk to a person”; card-like numbers and anything typed after “password”, “OTP” or “PIN” are removed first.

Aequivor will never ask you to install remote-access apps (such as AnyDesk or TeamViewer), share a password, OTP, UPI PIN or card details, or pay into a personal account. If anyone claiming to be from Aequivor asks for these, do not respond, and tell us at contact@aequivor.com.